shipping
ORDERS
Please note that most of our pieces are made to order. Kindly allow 3-4 weeks for delivery. Engraved items may require a little extra time.
In-stock items are shipped within 24-48 hours of your order. Weekend orders are processed on Monday. We operate Monday to Friday 9am-5pm Central Indonesia Time (GMT+8).
WHERE WE SHIP
Haych ships worldwide. If your location has special instructions, please contact us at: hello@haychjewelry.com.
SHIPPING RATES & DUTIES
We charge a flat rate of $25 USD for all shipping. Customers are responsible for any taxes or duties incurred upon arrival.
Orders over $250 USD receive complimentary worldwide shipping.
returns & exchanges
We hope you love your pieces as much as we loved making them! If you’re not happy with your order, we’ve got you covered.
POLICIES
You have 14 days from the day you receive your order to request a refund or exchange.
Items must be returned unused and with the original packaging.
Haych is not liable for any costs, loss or damage from the return shipment - we recommend choosing a shipping option that provides a tracking number, as we cannot offer a refund for lost and untracked packages.
Sale items are non-refundable.
Refunds will be issued within 5-7 business days of receiving your return.